Musings of a Marketing Maven

Christine Thompson> What's on my mind: life and work

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Information Junkies Wanna Know… More

February 5th, 2010 · Marketing, Yoga

Interesting factoids, like how many Americans practice yoga, spread like wildfire across the Web and blogosphere. But getting any perspective on those factoids can be much harder to find, and in some cases, impossible.

This morning I uncovered a web-based information vortex when I tried to find out how many Americans currently practice yoga. I fell into a circular spiral, with no end point, and lost track of time while trying to find out more. I found numerous blogs and news articles published around the world in 2009, all citing a factoid released by the Yoga Journal based on a poll conducted by Roper Research:

A recent Roper poll, commissioned by Yoga Journal, found that 11 million Americans do yoga occasionally and 6 million perform it regularly.

Source: A January 2009 article published by Reuters. This article can be downloaded from Yoga Journal. More detailed information is not publicly available from Yoga Journal (at least not by online means).

None of the journalists or bloggers who refer to this factoid can explain what is meant by “regular” versus “occasional” practice. (The Reuters article released by Yoga Journal does not define these distinctions.)

What’s Interesting Is What They Don’t Say

Having found so many references to the same slim source, I find myself intensely curious about the questions that are not answered:

  • Does the factoid refer only to Americans who live in the US, or does it include Canadians too?
  • How many men practice yoga?
  • How many people, by age group, practice yoga? Are people trending older or younger?
  • How often do regular practitioners practice yoga, and why?
  • How do occasional practitioners differ from regular practitioners?
  • What factors might motivate someone to shift from occasional to regular practice?
  • How many classes do regular practitioners take on a weekly or monthly basis?
  • How often do regular yoga practitioners do their asanas at home versus in a class environment?
  • Are occasional practitioners more likely to attend class, or follow a DVD at home, or run through their own set of asanas at home?
  • How do their spending habits differ?
  • Is yoga practice spread evenly across household income levels, or are there interesting patterns?
  • What about educational levels?
  • What are the regional variations? Coastal or urban dwellers versus “Heartland?”
  • How many people teach yoga?
  • What’s the (forgive the expression) “viral impact” of regular practitioners? How many newcomers become yoga practitioners as a result of referrals by friends?

You can comb through 3 pages of Google search results and find nothing beyond citations of the same factoid, with pointers to the same Reuters article and the same one-sentence factoid.

Nowhere is there any in-depth information about the actual poll: when it was conducted, how many people were surveyed, using what methodology, how statistically valid the sample is, etc., etc. There’s no information about the specific questions posed in the survey.

The final report from Roper is not readily available online, most likely because it was proprietary research for Yoga Journal, conducted for reasons that aren’t explained. (We can guess: for advertising rate cards.)

But it leaves us hungering for more… It would have been a real service to the yoga community for Yoga Journal to have shared deeper insights than the slim factoid that is currently circulating around the Internet. It’s hard to believe they would commission research from Roper simply to find out how many people practice yoga…

Perhaps the next time they commission research they’ll structure the deal to permit a broader sharing of results.

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SoHo Charms

February 4th, 2010 · Back to Basics

If you like diversity during your day, operating a small business out of your home can have its charms. Today has been one of those days that mixes business and pleasure in delightful ways.

While awaiting replies to outstanding client proposals, I’ve been able to juggle a variety of tasks:

Birds, bread making, Bootcamp and TCP/IP

  • reaching out to former colleagues (and testing a new USB headset with Skype while doing so)
  • answering questions of the loan processing agent who is helping with our refi
  • updating LinkedIn contacts and some project wikis
  • successfully installing Bootcamp to run Windows 7 on my MacBook Pro
  • playing fetch with 2 kitties
  • preparing Anadama bread so the smell of fresh-baked bread will greet my husband when he arrives home from work
  • catching up on blogging, replying to comments, etc.

I also spent 45 minutes on the phone with a Mac specialist who’s a network geek. He was able to reconfigure my Apple Server to fix some DNS issues, and thanks to remote access, was able to do from his home office. Hooray!

So while I await follow-up on biz dev, I sit here at my office window enjoying the birds in the maple tree, the promise of spring flowers, and the purring kitty by my mouse pad. (There must be a reason they call it a “mouse.”)

It’s a lovely work-life balance.

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“Open Table” for Yoga Bookings?

February 3rd, 2010 · Tools & Technology, Yoga

As a busy yoga enthusiast, I sometimes wonder what would happen if yoga studios within a given metro area agreed to an “Open Table” model for class bookings. (Open Table is a centralized reservation service for restaurants that operates in major cities, including iPhone and other smartphone apps.)

In an ideal world I’d take 6-8 weekly classes in succession from the same teacher at the same studio, to benefit from her careful class planning and sequencing. But in 2 years of taking classes I’ve never been able to attend all 8 classes due to family or work-related schedule conflicts. As a result I’ve joined a second local studio to have an alternate place where I can take classes when I face a conflict with my primary studio. Each one uses MindBody for booking purposes, so I have two separate accounts now.

From a busy student’s perspective, it would be really great if I could book classes using a centralized reservation system that showed me all the classes available today (or at later dates) within, say, a 20-mile radius. For each class on offer I’d want to see information about the yoga style or tradition, the teacher, the relative difficulty of the class, prerequisites (if any), time, location, pricing, etc. Like the Open Table restaurant model it would be nice to see something comparable to menus and photographs of the venue, if it’s a studio I’m unfamiliar with. I’d also want to be able to filter the class listings by teacher name, yoga tradition (such as Anusara), difficulty level, etc.

This raises a larger question of the business model. Would I pay the central booking service, and have it disburse funds to the studio? (My personal preference as a student.) Would there be a finder’s fee paid by the booking service to the studio, with students paying for the class directly to the studio? I don’t know. Certainly from the student’s perspective, being able to book and pay online in a single transaction is the most convenient approach.

What I do know is, I’d take more classes if such a booking system were available, one that allowed me to book and take classes on the spur of the moment, as time permits. Such an approach could be financially beneficial to the studio owners, if they could fill up more classes… They might even offer specials on classes that are generally sparsely attended.

Perhaps this is something that Mindbody could explore.

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Mortgage Refinancing: A Brave New World

February 3rd, 2010 · Back to Basics, Tools & Technology

We’re in the midst of refinancing our home, to take advantage of the current attractive rates. It’s been an eye-opening experience to see how the process has evolved since we last refinanced 5-8 years ago.

The lenders’ reliance upon web-based data collection services has certainly eased our burden, and saved us time in supplying the needed information. Interactions with the loan processing agent take place by phone (or less satisfactorily, via an online document tracking mechanism.) We deliver follow-up documents to the loan processing agent by scanning and emailing them, or rarely, by faxing them. (I believe the lender’s interactions with our insurance agents are still via fax…)

The last time we did this, faxing was the primary data delivery channel. This time, faxing is a hassle, as we no longer have a dedicated fax line, and the fax machine is connected to a phone line on an exceptional basis only. Scanning is more reassuring because we know what the document looks like before it gets sent.

The other huge benefit to this more technology-savvy process is its speed: it took less than a week to go from the decision, over breakfast on Saturday, to explore refi rates to the point at which we had received conditional approval in writing and a locked-in rate. The appraiser showed up 2 days later.

To our surprise our current lender did not offer an attractive refi package, despite our stellar track record at making payments; their rate schedule on what constitutes “conforming loan amounts” by county is years out of date. So they’re losing our business.

It’s a brave new world out there, for those lucky enough to qualify for refinancing. The rates are certainly attractive.

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My Phone Company Is Stupid and Wasteful

January 13th, 2010 · Brand Matters, Marketing

I wish some agency that specializes in intelligent database mining and direct marketing would help my local phone company stop wasting trees on fruitless direct mail pieces.

Here’s the deal: my recycle bin now contains somewhere between 5 and 10 pieces of unopened direct mail offers from Qwest, [Read more →]

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Know Your Audience

January 12th, 2010 · Bookshelf, Marketing

Seattle is well known for lots of things. Besides the rainy climate, dead rock stars, environmental activists, micro-brews and mediocre sports teams, we’re home to more than our share of global brands — Amazon, Starbucks, Microsoft and Boeing among others. Innovation and creativity thrive here. Perhaps fueled by all those lattes we drink. Not to mention [Read more →]

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What Matters Now

January 6th, 2010 · Back to Basics, Bookshelf, Creativity

Every now and then you come across a gem to share broadly with others: What Matters Now, a compilation of great ideas by brilliant thinkers and change agents. Agent provocateur Seth Godin has produced this compilation and offers it as a free downloadable ebook from his blog. He encourages like-minded folk who are sick and tired of the status quo to do likewise.

Each of these big thinkers has offered up pearls of wisdom from their life’s experience or their professional adventures — and some of their notions will resonate for days after in your mind. It’s easy to consume: one big idea per page.

big-thinkers

For example, consider this gem [Read more →]

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The Company You Keep

January 1st, 2010 · Back to Basics, Social Media for Business

Reflecting back on 2009 and looking ahead to 2010, I came across a great quote that got me thinking:

You are the same today as you are going to be five years from now, except for two things: the people with whom you associate and the books you read.

— Source: Charles Jones, cited in Attracting Perfect Customers

What a wonderful thought. It’s an inspiration for being more mindful in 2010. [Read more →]

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Following Through on New Year’s Resolutions

December 30th, 2009 · Back to Basics, Creativity, Tools & Technology

It’s that time of year again, time to review what worked (and what didn’t) in 2009, imagine new possibilities, dream, and set intentions for the coming year. I’ve been enjoying the process of setting some actionable goals for 2010, while identifying some larger aspirations that I’d like to translate into action.

To prepare my plan for 2010 I’ve been reading a bunch of books, magazines and online resources.

The challenge, of course, is how to make sure you follow through on the New Year’s resolutions, once past the early enthusiasm and first few weeks of good intentions… [Read more →]

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UCG Affects Holiday Greeting Cards, Too

December 23rd, 2009 · Back to Basics, Creativity

This year a significant proportion of the greeting cards we’ve received have been assembled from digital content created by our family members and friends. Most of these cards feature family photos and/or snapshots of peak moments throughout the year; a few are totally handmade, artsy, often collages with no digital elements.

Personalized cards, user-generated content

What strikes me is the way the popularity of [Read more →]

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