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	<title>Musings of a Marketing Maven &#187; Google</title>
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	<link>http://christinethompson-blog.com</link>
	<description>Christine Thompson&#62; What&#039;s on my mind: life and work</description>
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		<title>Google Adds Value to the iPhone</title>
		<link>http://christinethompson-blog.com/2007/12/06/google-adds-value-to-the-iphone_49/</link>
		<comments>http://christinethompson-blog.com/2007/12/06/google-adds-value-to-the-iphone_49/#comments</comments>
		<pubDate>Thu, 06 Dec 2007 23:50:19 +0000</pubDate>
		<dc:creator>Christine</dc:creator>
				<category><![CDATA[Tools & Technology]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[user experience]]></category>

		<guid isPermaLink="false">http://christinethompson-blog.com/2007/12/06/google-adds-value-to-the-iphone_49/</guid>
		<description><![CDATA[Mobile Insider&#8217;s Steve Smith confessed today to his &#8220;Google seduction&#8221; &#8212; a whole new level of experience that Google delivers to iPhone users via Google&#8217;s mobile-optimized services. First off, Google for iPhone excels at speed and efficiency, and the app shows how much this matters in pulling a user in. It Takes More Than Raw [...]]]></description>
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<p>Mobile Insider&#8217;s <a target="_blank" href="http://blogs.mediapost.com/mobile_insider/?p=140" title="Mobile Insider ">Steve Smith confessed today </a>to his &#8220;Google seduction&#8221; &#8212; a whole new level of experience that Google delivers to iPhone users via Google&#8217;s mobile-optimized services.</p>
<blockquote><p><font color="#333333">First off, Google for iPhone excels at speed and efficiency, and the app shows how much this matters in pulling a user in.</font></p></blockquote>
<p><span id="more-49"></span></p>
<h3></h3>
<h3>It Takes More Than Raw Network Speed</h3>
<p><font color="#333333">In my opinion the overall usability of the browsing experience makes all the difference in the world when it comes to mobile device adoption for online browsing. My prior experience with speed <em>sans usability</em> was not compelling.</font></p>
<p>Arguably, my Treo 700p, running at EV-DO speeds on Verizon&#8217;s network, should have offered a faster browsing experience than Apple&#8217;s iPhone on AT&amp;T&#8217;s slow-paced EDGE network.</p>
<h3>The &#8220;Whole Ecosystem&#8221; Has to be Optimized</h3>
<p>But the reality is, the speed that the user actually experiences has a great deal to do with how the whole browsing environment has been optimized for the particular mobile device.</p>
<p>Optimization has to occur within the client-side device (in this case, the iPhone), the mobile-optimized browser (Apple&#8217;s Safari), the web pages (Google&#8217;s), and the web application architecture. If there&#8217;s a glitch anywhere in that ecosystem, the user&#8217;s experience will be compromised.</p>
<p>In the Treo+Verizon case, there is hardly any optimization at any point in the ecosystem. I eventually gave up trying to get real-time traffic updates for Seattle, because I&#8217;d be well past the traffic jam before my Treo had even displayed the local traffic site. (The local site, run by a state government agency, doesn&#8217;t attempt to optimize for WAP interfaces. Therefore the Treo is generally unable render the traffic web page in any useful form.)</p>
<p>In contrast the iPhone affords a totally different mobile browsing and searching experience, for traffic reports and weather &#8212; and now Google services. Many web sites work very well on the iPhone &#8212; without any extra effort on the part of the website owner.</p>
<p>I think Apple&#8217;s reliance upon an optimized version of Safari plus the Web 2.0 architecture &#8212; over time &#8212; will prove to be a winning strategy, as others in the mobile services ecosystem race to catch to the standard of excellence that Google and Apple have demonstrated with the iPhone. This will set a whole new level of user expectations.</p>
<p>As the Mobile Insider concludes:</p>
<blockquote><p><font color="#333333">Now obviously, an iPhone Web app works at an unfair advantage when compared to most handset interfaces. The touch screen, screen real estate, and simple mechanics of the Web 2.0 &#8230; interface make it easier to design speed and simplicity into this format than the more challenging handset.</font></p>
<p><font color="#333333">&#8230;But the fact of the matter is that Google&#8217;s iPhone app reeled me in.</font></p></blockquote>
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		<title>Mobile Advertising &#8212; Who Wants It?</title>
		<link>http://christinethompson-blog.com/2007/11/18/mobile-advertising-who-wants-it_45/</link>
		<comments>http://christinethompson-blog.com/2007/11/18/mobile-advertising-who-wants-it_45/#comments</comments>
		<pubDate>Sun, 18 Nov 2007 21:04:07 +0000</pubDate>
		<dc:creator>Christine</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Android]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[mobile ads]]></category>

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		<description><![CDATA[From everything I read, the advertising industry can&#8217;t wait to get its hands on the next big untapped inventory of screen &#8220;real estate&#8221; and consumer attention &#8212; our mobile phones. Google&#8217;s rationale for developing and promoting Android, their mobile OS platform, has to be largely motivated by the billions they hope to earn by enabling [...]]]></description>
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<p>From everything I read, the advertising industry can&#8217;t wait to get its hands on the next big untapped inventory of screen &#8220;real estate&#8221; and consumer attention &#8212; our mobile phones.</p>
<p>Google&#8217;s rationale for developing and promoting <a rel="nofollow" target="_blank" href="http://gigaom.com/2007/11/05/google-launches-mobile-phone-platform-android/">Android</a>, their mobile OS platform, has to be largely motivated by the billions they hope to earn by enabling mobile advertising, the next big frontier in digital advertising.</p>
<p>Call me a luddite, but I, for one, am uninterested in receiving ads on my mobile phone under the current usage (and pricing) models offered to subscribers. Here&#8217;s why.</p>
<p><span id="more-45"></span></p>
<h3>Why This Consumer Does Not Want Mobile Advertising on Her Phone</h3>
<ul>
<li><em>Time is money</em>: as long as I have to pay for the airtime used to receive a call or go online with my mobile device, I don&#8217;t want my limited airtime to be consumed by ads or content that I did not request. Same thing goes for SMS messages, especially on the phones where my husband and I pay individually for each text message we receive.</li>
<li><em>&#8220;Interruption marketing&#8221; is very annoying</em>: my cell phone does not live on my hip or in a pocket, so sometimes I have to run from one end of the house to another to take a call. It&#8217;s OK when the call is from someone I care about. It&#8217;s infuriating when I have to interrupt what I&#8217;m doing, run to another room &#8212; only to discover it&#8217;s telemarketing or an advertiser&#8217;s unwanted SMS message.</li>
<li><em>Don&#8217;t make me wait</em>: if I pick up the phone to make a call, I will not want to wait 15- to 30-seconds for an ad to finish before I&#8217;m can call the person or company I want to reach.</li>
<li><em>Don&#8217;t stalk me</em>: you cannot infer my intentions or interest from my physical location. Just because I&#8217;m walking down Seattle&#8217;s First Avenue toward Pike Place Market and have to walk by the Lusty Lady, does not mean I have any interest in pornographic content.</li>
<li><em>Don&#8217;t send unsolicited LBS-enabled ads</em>: I&#8217;m all for location-based services content when I initiate a search&#8211; for merchants, restaurants or other service providers in a particular locale &#8212; but do not send me unwanted offers just because I happen to be walking or driving by the advertiser&#8217;s neighborhood.</li>
</ul>
<h3>Potential Benefits of Mobile Advertising</h3>
<p>Although I have limited personal interest, as a consumer, in mobile advertising, I can see some indirect benefits to it for the larger society:</p>
<ul>
<li><em>Ad-supported models enable service for lower income people</em>: Mobile advertising could subsidize handsets and monthly airtime for those who can&#8217;t afford cell phones under the current pricing models. The real question is, how many advertisers actually want to deliver messages to low income people who can&#8217;t afford a mobile plan?</li>
<li>Advertisers (and advertising revenues) will push the carriers to accelerate their <em>deployment of networks capable of delivering video</em> or music to the consumer&#8217;s handset. The improved bandwidth should make for better online browsing and searching experiences for the users.</li>
<li>While consumers have little recourse when calls are dropped in mid conversation, advertisers will not want to pay the carrier (or mobile ad network) for ads that are interrupted by a network glitch. If enough money is at stake, <em>network reliability should improve</em>.</li>
</ul>
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